- Below policies can be added on Terms and Conditions or you may create a separate page.
Ø CANCELLATION POLICY– The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
Example: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Ø REFUND POLICY – must detail the refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
Should also have the below statement:
- ‘’Refunds will be done only through the Original Mode of Payment”
***For No Refund Policy and NO Cancellation– this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.
Ø RETURN AND REFUND POLICY– must detail the refund and refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
EXAMPLE OF RETURN POLICY
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Ø DELIVERY/SHIPPING POLICY –Disclose how the service/product will reach your customers and should have the following points:
Note: SANCTIONED CONTRIES must be removed from the Drop-down list of delivery locations displayed in the checkout page.
EXAMPLE OF DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Ø Shipping Policy should mention the process of shipping the items/goods (ex; by courier)
Ø Mention where do you deliver? Local only orLocal, international and GCC countries?
Ø The time duration for the shipment to reach the customer(Example below)
- International and GCC countries – 7-10 days
· Local – 7 days
- Delivery Charge if there is any(Example below)
· Local – free delivery or mention the delivery charge
· International and GCC countries – AED 100 or free for order above 500