At Sitr Store, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your purchase, we offer a return and exchange policy in accordance with UAE consumer protection laws.
Return and Exchange Conditions
Eligibility Period: Products can be returned or exchanged within 14 days from the date of purchase.
Condition of Items: Items must be returned in their original condition, unused, unaltered, and with all tags, packaging, and accessories intact. The product should be in a re-sellable condition.
Proof of Purchase: A valid proof of purchase (e.g., receipt, invoice, or order confirmation) must be provided to process the return or exchange.
Non-Returnable and Non-Exchangeable Items
Personalized Products: Items that have been customized, engraved, or personalized cannot be returned or exchanged unless there is a manufacturing defect.
Process for Returns and Exchanges
Initiate a Return or Exchange: Contact our customer service team via [contact information] within 14 days of receiving your order to initiate a return or exchange request.
Approval: Once your return or exchange request is approved, you will receive instructions on how to return the item to us.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.
Refund or Exchange: If the item passes inspection, we will process your refund or exchange within [number of days] business days. Refunds will be issued to the original payment method.
Refunds
Processing Time: Refunds will be processed within [number of days] business days after the return has been received and inspected.
Method of Refund: Refunds will be issued to the original payment method used during the purchase.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including any applicable shipping fees.
Contact Information
For any questions or to initiate a return or exchange, please contact our customer service team at:
Email: info@sitrstore.com
Phone: 0582827414
Address: Rabdan, Abu Dhabi, UAE
Thank you for shopping with Sitr Store. We value your business and are committed to providing you with a seamless shopping experience.