- Sitr Store (as per the Trade License)” maintains the www.sitrstore.com Website (“Site”).
- “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
- ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
- ‘’Customer using the website who are Minor /under the age of 18shall not register as a User of the website and shall not transact on or use the website’’
- ‘’Cardholder must retain a copy oftransaction records and Merchant policies and rules’’
- ‘’User is responsible for maintaining the confidentiality of his account’’
Ø CANCELLATION POLICY
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Ø REFUND POLICY
‘’Refunds will be done only through the Original Mode of Payment”
Ø RETURN AND REFUND POLICY
The customer has right to accept / reject the goods before offloading the goods fromvehicle when delivery (in delivery option)/. The customer has right to accept / reject the goods before loading the goods from our warehouse.
Once the goods are offloaded it will be consider as accepted from customer side.
The goods can not be return once it is accepted by customer.
Ø DELIVERY/SHIPPING POLICY
We deliver our Products to all UAEEMIRATES.
Shipping will be done by Sitr Store.
Delivery within UAE cities shall be in 1 – 3 working days.
Delivery Fees will be AS PER MARKET RATE TO DIFFERENT LOCATIONFROM OUR MAIN POINT – ALQUSAIS. Please select delivery location properly to get DELIVERY LIST FEES WITH EACH PRODUCT.
Avoid any delivery delay by providing your full address along with your contact details